EXAM SALESFORCE-AI-ASSOCIATE QUESTIONS AND ANSWERS

Exam Salesforce-AI-Associate questions and answers

Exam Salesforce-AI-Associate questions and answers

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Salesforce Salesforce-AI-Associate Exam Syllabus Topics:

TopicDetails
Topic 1
  • Ethical Considerations of AI: It delves into the ethical challenges of AI such as human bias in machine learning, lack of transparency, etc. The topic also explains how to apply the Trusted AI Principles of Salesforce to given scenarios.
Topic 2
  • AI Fundamentals: This topic discusses the major principles and applications of AI within Salesforce. It also focuses on different types of AI and their capabilities.
Topic 3
  • Data for AI: Questions about the importance of data quality and different elements or components of data quality are related to this topic.
Topic 4
  • AI Capabilities in CRM: Get familiar with the benefits of AI and capabilities of CRM.

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Salesforce Certified AI Associate Exam Sample Questions (Q19-Q24):

NEW QUESTION # 19
What is a key challenge of human AI collaboration in decision-making?

  • A. Leads to move informed and balanced decision-making
  • B. Reduce the need for human involvement in decision-making processes
  • C. Creates a reliance on AI, potentially leading to less critical thinking and oversight

Answer: C

Explanation:
"A key challenge of human-AI collaboration in decision-making is that it creates a reliance on AI, potentially leading to less critical thinking and oversight. Human-AI collaboration is a process that involves humans and AI systems working together to achieve a common goal or task. Human-AI collaboration can have many benefits, such as leveraging the strengths and complementing the weaknesses of both humans and AI systems. However, human-AI collaboration can also pose some challenges, such as creating a reliance on AI, potentially leading to less critical thinking and oversight. For example, human-AI collaboration can create a reliance on AI if humans blindly trust or follow the AI recommendations without questioning or verifying their validity or rationale."


NEW QUESTION # 20
Cloud Kicks wants to implement AI features on its 5aiesforce Platform but has concerns about potential ethical and privacy challenges.
What should they consider doing to minimize potential AI bias?

  • A. Use demographic data to identify minority groups.
  • B. Integrate AI models that auto-correct biased data.
  • C. Implement Salesforce's Trusted AI Principles.

Answer: C

Explanation:
Explanation
"Implementing Salesforce's Trusted AI Principles is what Cloud Kicks should consider doing to minimize potential AI bias. Salesforce's Trusted AI Principles are a set of guidelines and best practices for developing and using AI systems in a responsible and ethical way. The principles include Accountability, Fairness & Equality, Transparency & Explainability, Privacy & Security, Reliability & Safety, Inclusivity & Diversity, Empowerment & Education."


NEW QUESTION # 21
A business analyst (BA) wants to improve business by enhancing their sales processes and customer..
Which AI application should the BA use to meet their needs?

  • A. Machine learning models and chatbot predictions
  • B. Sales data cleansing and customer support data governance
  • C. Lead scoring, opportunity forecasting, and case classification

Answer: C

Explanation:
"Lead scoring, opportunity forecasting, and case classification are AI applications that can help abusiness analyst improve their sales processes and customer support. Lead scoring can help prioritize leads based on their likelihood to convert, opportunity forecasting can help predict future sales or revenue based on historical data and trends, and caseclassification can help categorize and route cases based on their attributes."


NEW QUESTION # 22
What is the most likely impact that high-quality data will have on customer relationships?

  • A. Increased brand loyalty
  • B. Higher customer acquisition costs
  • C. Improved customer trust and satisfaction

Answer: C

Explanation:
"The most likely impact that high-quality data will have on customer relationships is improved customer trust and satisfaction. High-quality data means that the data is accurate, complete, consistent, relevant, and timely for the AI task. High-quality data can improve customer relationships by enabling AI systems to provide personalized and relevant products, services, or solutions that meet the customers' expectations, needs, and interests. High-quality data can also improve customer trust and satisfaction by reducing errors, delays, or waste in customer interactions."


NEW QUESTION # 23
Cloud Kicks wants to evaluate its data quality to ensure accurate and up-to-date records.
Which type of records negatively impact data quality?

  • A. Structured
  • B. Complete
  • C. Duplicate

Answer: C

Explanation:
Duplicate records negatively impact data quality by creating inconsistencies and confusion in database management, leading to potential errors in customer relationship management (CRM) systems like Salesforce.
Duplicates can skew analytics results, lead to inefficiencies in customer service, and result in redundant marketing efforts. Salesforce offers various tools to identify and merge duplicate records, thereby maintaining high data integrity. More about managing duplicate records in Salesforce and ensuring data quality can be found in Salesforce's documentation on duplicate management at Salesforce Duplicate Management.


NEW QUESTION # 24
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The Salesforce Certified AI Associate Exam (Salesforce-AI-Associate) certification exam is one of the top-rated career advancement certifications in the market. This Salesforce Certified AI Associate Exam (Salesforce-AI-Associate) exam dumps have been inspiring beginners and experienced professionals since its beginning. There are several personal and professional benefits that you can gain after passing the Salesforce Salesforce-AI-Associate Exam. The validation of expertise, more career opportunities, salary enhancement, instant promotion, and membership of Salesforce certified professional community.

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